Ohio BWC's MCO Report Card: What Does It All Mean?

Posted By Brandy King
April 17, 2023 Category: Ohio Bwc, Mco Report Card, Mco Open Enrollment, FROI Timing, Employer Satisfaction

    Every year, Ohio BWC releases the MCO Report Card, scoring MCOs in six categories. During MCO Open Enrollment every two years, the Report Card plays an important role in employers’ decision making. However, not everyone understands what all of these benchmarks mean, or they’re thrown off by how the numbers are represented.  Most scores are represented in a horizontal bar chart with a vertical line representing the “statewide average” in that category. While the numbers may appear far apart visually, they may be very close in value. Here’s a great example, pulled from the 2023 Report Card’s Provider Bill Accuracy. One would assume these figures are at least a few percentage points apart, right? Not so fast! They’re less than 1% apart. The graphic makes it seem like the MCO to the left is really dropping the ball, when in reality they’re only 0.59% behind their competitor to the right.   Be sure you’re looking at the actual numbers, not just visuals. It’s just as important to know what each category means, and why some of these benchmarks matter more to BWC than employers. The first two categories aren’t scores, but give you an idea of market share for each MCO. Page 2 shows the number of employers represented by each MCO, and how many active claims they were managing at the time the snapshot was taken. Page 3 showcases each MCO’s book of businesses across 12 industries. Eve